MEC North York

Steven from the Bike Shop is amazing - extremely knowledgeable and very helpful. He walked me through, step by step, ways of maintaining my bikes health and recommended products to help get the job done. I'm very appreciative and thankful for his guidance and I will certainly be bringing my bike back here to be serviced!

We brought our bikes for a tune-up as the spring is approaching and they were stored for winter. Steven was very communicative from the beginning and explained everything we needed to know. He did a quick assessment of our bikes and right away he took care of the few minor issues our bikes had. He wanted to ensure that if possible we would be able to take our bikes with us that same day and not leave them there if it was not absolutely necessary. We appreciate how honest and communicative he was with us. Even though they are very busy he took the time to answer all our question and explained everything he did to our bikes. Our experience exceeded all expectations in a very positive manner.

Steven was amazing! He told me so much about my bike and my girlfriend's bike and saved us many costly repairs with just some simple info. He also did a thorough inspection for free and fixed some annoying issues we were having. I'll be coming back without question. This is my new bike shop.

Store is set up well and had people moving fast in line. Their curbside pickup wasn't great and I had to go in the store. Not a big deal but they ask you to call a number and remain outside, but nobody answered the line. Staff inside were good though!

6/5 stars! Specifically, I want to say a huge HUGE thank you to the employee Steven! He went over and above to help me track down boots for my 9 month old daughter. He personally called me to check in and ensure that my order went through. I wish more retailers followed in the customer first approach this MEC and Steven showed. In the future, I will now be going out of my way to shop here. Customer for life.